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More details on How to pay your bill.
More details on "Your bill explained"
When you roam, you are connected to one of the mobile networks in your country you are in. When invoicing, providers in some countries replace certain destination numbers with generic numbers. These are usually communications to service numbers, hotlines or value-added service numbers, etc. (Orange France, for example, systematically replaces all short numbers on the bill with the generic number +333000). It is also possible that the operator may simply not have registered the destination number and, for this reason, indicates a generic number. Sometimes it is possible to find the actual destination number on a search site in the country concerned (e.g. Google.it, .fr, .es, etc.).
It may also be that the local provider has not registered the destination number and therefore indicates a generic number. Sometimes it is possible to find the effective destination number on a search engine of the country concerned (e.g. Google.it, .fr, .es, etc.).
Therefore, it is basically not a billing error, but a problem with the display on the bill.
Find the short number of the value-added service in question on your detailed bill (My Account → Bills).
Then go to the page Search for short number* and use the indicated keywords to deactivate the service(s):
Please note: You will no longer have access to any premium service at all and will no longer be able to use your mobile phone for service payments (e.g. Selecta vending machines, parking tickets etc.).
* You can search by provider name or by number.
** Blockage on Salt network level.
You can:
You can temporarily deactivate your voicemail - for example, if you are travelling and want to avoid roaming costs - by typing ##002# or ##004# on your smartphone keypad and then clicking on the call button.
Callers won't be able to leave you any messages, but you will receive SMS notifications telling you who or what number called you.
To reactivate your voicemail, type **004*086x # on your smartphone keypad and then click on the call button (x is your mobile number). For example, if your number is 078 123 45 67, type **004*0860781234567#).
In Switzerland:
To find out how to access your voicemail, see "How can I listen to my voicemail messages?”.
By default, the reception of calls classified as unwanted is blocked.
If you receive this type of call despite the blocking, please inform us at https://www.go-mo.ch/en/contact-us/.
You can also reactivate the reception of unwanted calls. To do so, contact us here.
We encourage parents to advise their children:
The main telecommunications service providers in Switzerland have imposed measures on themselves in order to contribute to youth media protection.
