How can we help you?
You can find all the relevant information here.
In your MyGoMo account, you can change your roaming usage settings at any time. Connect to your account and go to the Subscriptions section, then to Configuration and to Roaming cost management.
In your MyGoMo account, you can personalise or deactivate your roaming services (calls, internet and SMS) for all the lines that are linked to your account. To do so, log in to your account and go to the Subscriptions section, then to Configuration and to Roaming cost management. Click on Edit to manage your roaming spending limits.
The roaming limits you set cover all the fees related to your roaming usage that are not included in your subscription.
Fees included in your limits:
- Internet
- Calls
- Incoming calls
- Local calls
- Calls to Switzerland
- Calls to other countries
- Calls to voicemail
- Calls to premium numbers
- Call forwarding
- SMS: outgoing SMS only
If you reach the spending limit you have set (e.g. CHF 100.-/month), you can increase your volume by modifying the settings of your line. To do so, log in to your account and go to the Subscriptions section, then to Configuration and to Roaming cost management. Click on Edit to manage your roaming spending limits.
If you have reached the maximum permitted limit, your roaming services will be blocked until the end of the current month. They will be available again from the 10th of the next month.
With GoMo you benefit from extremely attractive tariffs. In addition, we recommend that you use Wi-Fi whenever possible or that you activate Wi-Fi Calling.
In addition to deactivating data roaming, we generally recommend that you deactivate “Mobile Data” in your settings. Some Android devices are also equipped with a “Data Saver”, which must be activated by the user.
To prevent further risks, the following functions should also be deactivated:
- Wi-Fi Assist (iPhone)
- Download Booster (Samsung)
Roaming usage in satellite zones is not possible with your GoMo subscription.
You can find all the information you need concerning calling and sending SMS abroad here.
When you reach the maximum allowed limit, your services not included in the price plan will be blocked until the end of the current month. They will be available again from the 10th of the next month. You can of course continue to use your unlimited allowance in Switzerland.
With your subscription, you can spend up to CHF 250.- on services not included in your price plan (international calls, roaming, value-added services). If you have reached the maximum permitted limit, the services not included in your price plan will be blocked until the end of the current month. They will be available again from the 11th of the next month.
You can of course continue to use your unlimited allowance in Switzerland
Yes, there is an option. It is free of charge and is activated by default for all our customers providing them the best possible deal. Our tariffs for roaming services with the option activated can be found here: https://www.go-mo.ch/en/pricing
