Your bill explained

Everything you need to know about your bill

The bill period goes from the 1st of the month to the end of the month and is billed in advance. Payment is due by the 28th of the month.

Front page
  1. In this section, you will find your billing account number. As of now this is your unique reference number for all interaction with GoMo to ensure fast identification.
  2. Current month: your costs for the current month (usually, subscription recurring fees and additional recurring services)
    Previous month: your costs for the previous month (usually related to   consumption, one-time costs and compensations, other pro rata costs)
    Amount to be paid: amount to be paid for this bill by the date indicated. In case of payment in advance and overpayment, the balance will be in your favour and will be deducted from the total amount of your bill.

    Depending on your payment method, you will find a dedicated section below. For more information on payment methods, please visit: https://www.go-mo.ch/en/help/billing-usage-payment
     
  3. Your QR-bill and payment options: the amount indicated on your QR-bill is the amount you have to pay by the date indicated.
  4. Direct Debit
  5. eBill
Summary
  1. Subscriptions: the detail is provided for each of your lines with the user’s name and the corresponding number.
  2. Current month: your costs for the current month; recurring options and discounts are also displayed in this section.
  3. Previous month: summary of your consumption over the previous month (calls, SMS, internet and Premium services).
  4. One-time charges and compensations: eventual one-time charges and compensations indicated in this section are added on your billing account.
  5. Recap: summary detailing the savings you have made on your bill.
Usage

This section shows all your usage whether or not the costs are included in your subscription. If you get your bill by email, you get this automatically and it is free. If you get a paper bill, you can choose to have this detail for CHF 5.- a month.

Voicemail

If you leave your voicemail activated abroad, unanswered incoming calls which are redirected to your voicemail will be charged. You will see the charges both in the section «Calls received abroad» and in «Calls from abroad», as incoming calls are reaching your mobile phone abroad and then are redirected to your voicemail in Switzerland.

In the «Calls passed from abroad» section, your own calls to your voicemail are displayed with the number 418607XXXX (XXXX being your mobile number).

If you want to avoid these charges, you can deactivate your voicemail when you travel.

For more information click here: https://www.go-mo.ch/en/help/billing-usage-payment/#voicemail

Premium numbers

Value-added services

Value-added services numbers are used by companies to provide and charge services through a number.

In Switzerland, value-added services are usually starting with 08 or 09 (numbers starting with 0800 are, however, free of charge).

Calls to these numbers are displayed on the bill in the «Value-added services» section.

Premium SMS

Premium SMS allows you to pay for specific services with your mobile phone: parking tickets, public transport tickets, etc. Here are some examples of short numbers:

  • 414: Swiss Post - buy stamps by SMS
  • 474: PostFinance - account inquiry with keyword input
  • 456: Lausanne → T-L: https://www.t-l.ch/
  • 788: Geneva → TPG: http://www.tpg.ch/billets-sms
  • 873: Fribourg → TPF: www.tpf.ch
  • 988: ZKBNZ tickets (night supplement) → https://www.zvv.ch
  • 939: St. Gallen Road Traffic and Navigation Office

They are displayed in the «Premium SMS» section on your bill.

However, if you want to avoid extra costs, you can block premium and adult services by sending an SMS with the content BLOCK ALL to the short number 5155. To block only adult services, send BLOCK ADULT to 5155.

Warning:

This only blocks the services billed via GoMo.

If you send BLOCK ALL, you will no longer be able to use your phone to pay for certain services (e.g. Selecta, parking tickets, etc.).

These SMS are not sent by GoMo, but by a service provider. You can use our short number search tool https://support.salt.ch/short-numbers?lang=en to find the name of the service provider in question.

Activation

Activation before the 25th of the month

On activation

You can start using your new line as soon as you receive your SIM card.

You will receive a purchase invoice (by email or in paper format, depending on your choice) including the pro rata monthly fee and the costs of your order (if applicable). Payment of the invoice is due by the 28th of the month.

Beginning of following month

You will receive your first monthly invoice at the beginning of the following month.

Example of a purchase invoice

The fees for your order and the fees for the month of activation are billed from the day your line is activated (or from the day your number is transferred if you have requested a transfer).

If the line is activated before the 25th of the month, you will receive a purchase invoice containing only the following charges:

  1. Monthly fee for the current month: your costs for the month in which activation took place: pro rata monthly subscription fee, additional services, discounts.
  2. One-time costs and adjustments: charges relating to your order, such as activation fees.

Activation after the 25th of the month

On activation

You can start using your new line as soon as you receive your SIM card.

Beginning of following month

You will receive your first monthly invoice at the beginning of the following month. It will contain the pro rata charges for the previous month as well as the costs for the current month.

Example of a monthly invoice

If the line is activated after the 25th of the month, you will receive an invoice containing the following charges:

  1. Current month: monthly subscription fee
  2. Subscription and options for the previous month: your costs for the month in which activation took place: pro rata monthly subscription fee, additional services, discounts.
  3. One-time costs and adjustments: charges relating to your order, such as activation fees.
Last bill

Your last invoice is issued when your account is closed.

  1. Current month: there are no costs for the current month, as the subscription was debited from the previous invoice.
  2. Previous month: your costs for the previous month: consumption, one-time costs and compensation, if applicable.
  3. Consumption: summary of your consumption over the previous month (calls, SMS, internet and Premium services).

 The additional service fees, which you can see on your bill, are explained below.

Paper billCHF 2.95 per bill
Reminder chargeCHF 30.- for the first payment reminder and up to CHF 75.- for each subsequent reminder
Line suspension chargeCHF 50.- per GoMo customer account
Payment fees at a Swiss Post counterCHF 4.45 per payment at a Swiss Post counter
Invalid address/undeliverable postal item

Incorrect or unchanged address due to relocation, therefore, bills and reminders cannot be distributed.

CHF 9.95/undeliverable bill or reminder

Copy of a detailed bill by post

Up to 6 bills: CHF 9.95/request

From 7 bills: CHF 19.95/request

Copy of a detailed bill by email

Up to 6 bills: CHF 4.95/request

From 7 bills: CHF 9.95/request

Account statement (by post or email)CHF 9.95/request
Copy of contract (by post or email)CHF 9.95/request