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PIN code

I have entered the wrong PIN code three times. How can I unblock my phone?

To unblock your device, you need the PUK1 code, which is written on the packaging of your SIM card. If you have lost it, you can also find all your PIN / PUK codes in your MyGoMo account. Go to the Configuration tab under Subscriptions.

Loss or theft

How do I proceed in case of loss or theft?

Block your SIM card and order a new one:

  • Block your SIM card: log in to your MyGoMo account. In the Subscriptions section on the Configuration tab, click the Block button and then click Confirm.
  • To order a replacement SIM card: please contact us here.