How can we help you?
You can find all the relevant information here.
The roaming limits you set cover all the fees related to your roaming usage that are not included in your subscription.
Fees included in your limits:
If you reach the spending limit you have set (e.g. CHF 100.-/month), you can increase your volume by modifying the settings of your line. To do so, log in to your account and go to the Subscriptions section, then to Configuration and to Roaming cost management. Click on Edit to manage your roaming spending limits.
If you have reached the maximum permitted limit, your roaming services will be blocked until the end of the current month. They will be available again from the 1st of the next month.
Only for GoMo+ – If you run out of data, you will be redirected to a web page where you can purchase additional data packages, valid for 365 days after activation.
If you do not buy a data package, you will no longer have access to mobile data and no charges will be applied.
If you exceed your high-speed data allowance, your data speed will be reduced.
To continue surfing at high speed once your allowance is used up, you can purchase additional Data Packs on Cost Control (website only accessible on mobile and with Wi-Fi turned off).
Open the page costcontrol.go-mo.ch/status using Firefox or Safari on your mobile phone. It is not possible to purchase additional data packages using the Opera mobile browser (and with Chrome, it works only intermittently).
Yes. The prices for roaming services are available here: https://www.go-mo.ch/en/roaming.
In addition to deactivating data roaming, we generally recommend that you deactivate “Mobile Data” in your settings. Some Android devices are also equipped with a “Data Saver”, which must be activated by the user.
To prevent further risks, the following functions should also be deactivated:
When you reach the maximum allowed limit, your services not included in the price plan will be blocked until the end of the current month. They will be available again from the 1st of the next month.
You can of course continue to use your unlimited allowance in Switzerland.
With your subscription, you can spend up to CHF 300.- on services not included in your price plan (international calls, roaming, value-added services). If you have reached the maximum permitted limit, the services not included in your price plan will be blocked until the end of the current month. They will be available again from the 1st of the next month.
You can of course continue to use your unlimited allowance in Switzerland
