New billing model

We would like to inform you of an important development concerning GoMo’s billing model to improve your experience. This will make it easier to understand your invoices, and it allows for an extension of the payment period.

What changes for you?

Until now, the billing cycle ran from the 10th of the month to the 9th of the following month. As of 1 July, we are moving to a calendar period, from the 1st to the last day of the month; so, we will be issuing your GoMo invoices at the beginning of the month.

1 July transition invoice

Hence, the 1 July invoice will serve as a transition invoice between our old and new billing model. The amount of this transition invoice will therefore be lower, including: 

  • the monthly fee for the month of July (new model);
  • a reimbursement for the period from 1 to 9 July, as this amount has already been debited from the invoice dated 10 June 2024.

Invoices from 1 August 2024 

Your invoices will be issued according to the new model and will return to their usual amounts, including:

  • the monthly fee for the current month;
  • any out of bundle charges for the previous month.

Good news

This change to a calendar period allows a more logical view of your invoices and extends your payment period thanks to early dispatch. The payment due date remains the 28th of the month.

For more information on your invoices from 1 August, please consult our interactive guide: go-mo.ch/en/bill-explained.

Frequently Asked Questions

Below you can find the most frequently asked questions.

Do I have to pay an extra month?

No. Last month you paid until 9 July, and now you will pay from 10 July to 31 July. As you can see, this invoice covers a shorter period than usual (21 days instead of 31 days).

The next billing cycle begins on 1 August, and from then on you will pay your usual monthly fee.

In the end, of course, you only pay for the duration of service specified in your contract.

I don't understand the amount.

Last month you paid until 9 July, and now you will pay from 10 July to 31 July. As you can see, this invoice covers a shorter period than usual (21 days instead of 31 days).

The next billing cycle begins on 1 August, and from then on you will pay your usual monthly fee.

I don't agree with this change; can I cancel my subscription free of charge?

We are sorry you are not happy with this change. However, payment terms are not fixed by a contractual clause, and early termination fees apply in the event of termination.

Why did I receive two invoices after activating my mobile services?

Once your mobile services have been activated, you may receive an invoice for the recurring costs of your subscription for the month of activation. They are billed on a pro rata basis and cover only the period from the activation to the end of the month.

The invoice may also include any activation fees.

You will receive your first monthly invoice at the beginning of the following month.

Both invoices must be paid by the due date, which is the 28th of the first full billing cycle.

If the invoice is sent earlier, does that also mean I have to pay it earlier?

No. The payment due date remains the 28th of the month.

After this change, you will have more time to pay your invoice, since it will be sent to you sooner.