Roaming & international services2021-09-21T07:11:32+00:00

Support

How can we help you today?

Roaming & international services

Roaming

Where can I find information on the roaming tariffs?2021-09-21T07:31:27+00:00

You can find all information here.

How can I activate or deactivate roaming?2021-09-21T07:33:46+00:00

On MyGoMo, you can change your roaming usage parameters at any moment. Log in to your account and go to the “Account details” section and then to “Roaming & Service parameters”.

How can I change my roaming limit?2023-01-03T13:26:22+00:00

In your GoMo account, you can personalize or deactivate the roaming services (calls, data & SMS) of all lines belonging to your account. Log in to your account and go to the “Account details” section and then to “Roaming & Service parameters”.

Which costs are covered by the roaming spending limits?2023-01-03T13:24:33+00:00

The roaming limits you set cover all costs related to your roaming usage not included in your subscription.

Costs covered:

  • Roaming data
  • Roaming calls
    • Incoming calls
    • Local calls
    • Calls to CH
    • Calls to other countries
    • Calls to voicemail
    • Calls to premium numbers
    • Forwarded calls
  • Roaming SMS: outgoing SMS only
What happens, if I reach my roaming spending limits?2021-09-21T07:47:22+00:00

If you reach the roaming limit you set for yourself (e. g. CHF 100.-/month), you can increase your volume by modifying your line parameters. Log in to your account and go to the “Account details” section and then to “Roaming & Service parameters”.

If you reached the permitted maximum limit, your roaming services will be blocked until the end of the current month. They will be available again from the 10th of the next month.

How can I get low-cost roaming?2021-09-21T07:52:16+00:00

With GoMo you profit from extremely attractive tariffs.

We recommend that you use Wi-Fi whenever possible or that you activate Wi-Fi Calling.

What other precautions can I take to avoid data roaming?2021-09-21T08:12:38+00:00

In addition to disabling the “Data abroad” option, we recommend disabling mobile data in general. Some Android devices are also equipped with a “Data Saver”, which the user must activate.

To further prevent the risk, it is also recommended to deactivate the following functions :
Wi-Fi Support (iPhone)
– Download Booster (Samsung).

What happens if I’m on a plane, on a ship or in a satellite zone?2021-09-21T08:16:06+00:00

Roaming usage in satellite zones is not possible with your GoMo subscription.

International calls and SMS

Where can I find information on calls abroad with the respective tariffs?2021-09-21T08:21:55+00:00

You can find all information concerning calling and sending SMS/MM abroad here.

What happens, when I reach my spending limits for calls abroad?2021-09-21T08:24:42+00:00

If you reached the permitted maximum limit, the services outside your price plan will be blocked until the end of the current month. They will be available again from the 10th of the next month.

Of course, you can use your unlimited allowance in Switzerland.

What happens once I’ve reached the maximum limit of CHF 250.- for my line?2021-09-21T08:26:41+00:00

With your subscription, you can spend up to CHF 250.- on services outside your allowance (international calls, roaming, value-added services). If you reached the permitted maximum limit, the services outside your price plan will be blocked until the end of the current month. They will be available again from the 10th of the next month.

Of course, you can use your unlimited allowance in Switzerland.

Go to Top