Repair2021-09-21T08:46:02+00:00

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Code PIN

 
I entered the wrong PIN code three times. How can I unlock my phone?2021-09-21T08:53:38+00:00

To unlock your phone you need the PUK 1 code written on the packaging of your SIM card. If you lost it, you can also find all your PIN / PUK codes in your MyGoMo account. Go to the “Account details” section.

Loss or theft

 
How do I proceed in case of loss or theft?2021-09-21T08:57:42+00:00

How to block your SIM card and order a new one:

1. Blocking your SIM card: log in to your MyGoMo account. In the “Account details” section, go to “Roaming & Service parameters” and activate the menu item “Line blocking”.

2. Ordering a new replacement SIM card: log in to your MyGoMo account. In the “Account details” section, click on “Replace/activate SIM” and follow the instructions.

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