Support
How can we help you today?
Repair
Code PIN
I entered the wrong PIN code three times. How can I unlock my phone?admin-ion2021-09-21T08:53:38+00:00
To unlock your phone you need the PUK 1 code written on the packaging of your SIM card. If you lost it, you can also find all your PIN / PUK codes in your MyGoMo account. Go to the “Account details” section.
Loss or theft
How do I proceed in case of loss or theft?admin-ion2021-09-21T08:57:42+00:00
How to block your SIM card and order a new one:
1. Blocking your SIM card: log in to your MyGoMo account. In the “Account details” section, go to “Roaming & Service parameters” and activate the menu item “Line blocking”.
2. Ordering a new replacement SIM card: log in to your MyGoMo account. In the “Account details” section, click on “Replace/activate SIM” and follow the instructions.