All tariffs are available on our tariffs page.
You can find all the information about international calls on our tariffs page.
Placing your order is easy and takes just a few minutes. Simply visit go-mo.ch and select ‘Order now’ to follow the instructions.
To proceed, you must be at least 18 years old, reside in Switzerland or Liechtenstein, and have a valid official ID—such as a Swiss ID card, Swiss passport, Swiss residence permit, or a foreign passport (driving licenses are not accepted).
Important: Make sure to enter your full name exactly as it appears on your official ID.
Once the order is complete, your SIM card will be delivered within a few days.
Once your identity has been successfully verified, you will receive your SIM card within a few days.
If you are unable to complete the ID check online, don't worry, a Swiss Post employee will carry out the verification in person when delivering your SIM card. The online ID verification is free of charge. Verification carried out in person by Swiss Post is subject to a fee of CHF 19.95.
After placing your order, you will receive an email with a link to start the identity verification. Click the “Verify my identity” button or scan the QR code displayed on your computer screen using your smartphone.
Then, follow these steps:
- Scan your official ID document.
- Record a short video of yourself, moving your face slightly.
Important: Complete the process in one go, if interrupted, you will need to restart from the beginning.
If you are unable to complete the ID check online, don't worry, a Swiss Post employee will carry out the verification in person when delivering your SIM card. The online ID verification is free of charge. Verification carried out in person by Swiss Post is subject to a fee of CHF 19.95.
Please contact us via chat as soon as possible so we can update your email details.
If you want to keep your number, fill out the section “Keep my current number” on the order form. We will handle the rest for you.
You will receive SMS updates on your current number with the transfer status during the process.
Don’t worry. You can still complete the transfer by downloading and submitting a Power of attorney (POA) form (PDF) to authorise the transfer.
With MyGoMo, managing your account is simple. You can:
- check your bills;
- change your roaming preferences;
- update your account details;
- update your payment information;
- update your personal details;
- view your PIN/PUK codes;
- monitor your usage;
- block your SIM card and order a new one if it is lost or stolen.
Once you have placed your order, you will receive an email to verify your email address which will allow you to set up your MyGoMo account.
If you have forgotten your password, recover it on our support page.
If you haven’t registered or verified your email address yet, create your MyGoMo account and get started.
Multi-Factor Authentication (MFA) is a two-step security process that requires you to confirm your identity using two different methods: your password plus a code sent to your phone or email.
This extra step helps protect your account from unauthorised access, keeping your personal information and service safe even if your password is compromised.
The next time you log in to MyGoMo, enter your phone number or email address, then follow the on-screen instructions to set up Multi-Factor Authentication (MFA).
When making calls within the country, Wi-Fi Calling via Wi-Fi ensures you always have optimal reception, even indoors where there is no mobile network coverage.
When calling and texting abroad, you can avoid roaming costs with Wi-Fi Calling: Calls and SMS via Wi-Fi Calling are charged at the same tariff as within Switzerland.
Important: To ensure that your mobile phone does not connect to a mobile network, we recommend that you first activate airplane mode and then the Wi-Fi.
You can find the list of compatible mobile phones with Wi-Fi Calling, as well as the manufacturer's instructions, on our device support page.
To activate Wi-Fi Calling, go to your phone’s settings and enable the "Wi-Fi Calling" option. Make sure you're connected to a Wi-Fi network.
To activate your voicemail, type **004*086[your number]# on your smartphone and press the call button.
For example, if your number is 078 123 45 67, enter: **004*0860781234567#.
You can temporarily deactivate your voicemail, for example, to avoid roaming charges while travelling, by entering ##002# or ##004# on your smartphone keypad and pressing the call button.
Callers won’t be able to leave a message, but you will still receive an SMS with their number.
In Switzerland
With your mobile phone:
- Call your own number, then follow the instructions.
With another phone:
- Call 086 followed by your phone number (example 086 078 000 99 11).
- During the welcome message, press * and your password will be asked.
- If you haven't defined a password, or if you enter three times the wrong one, you will receive a new one per SMS.
- Then follow the instructions.
From abroad
- Call +4186 followed by your phone number (example +4186 078 000 99 11).
- During the welcome message, press * and your password will be asked.
- If you haven't defined a password, or if you enter three times the wrong one, you will receive a new one per SMS.
- Then follow the instructions.
Access your voicemail as explained in the question “How do I listen to my voicemail messages?” Then follow these steps:
- Press 3 for the configuration menu.
- Press 1 to change your password.
- Follow the voice instructions to reset it.
We encourage parents to advise their children:
- to protect their mobile phones with a code unknown to anyone else;
- not to give their phone number to strangers;
- to deactivate Bluetooth and Wi-Fi functions if not used;
- to use anonymous login names and long complex passwords (at least 8 characters) with a combination of letters, special characters and numbers and not share these details with anyone;
- not to share any personal information on social networks or blogs;
- not to reply to calls or SMS of any kind whenever they come from an unknown sender;
- to send a "STOP" SMS to the sender if they do not wish to receive this kind of message any more;
- not to open any attachments or files coming from an unknown address;
- to keep their phone's IMEI number safely at home to prevent misuse in case the device is lost or stolen.
The main telecommunications service providers in Switzerland have imposed measures on themselves in order to contribute to youth media protection.
To unblock your device, you need the PUK1 code, which is written on the packaging of your SIM card.
If you have lost it, you can also find all your PIN / PUK codes in your MyGoMo account.
If your SIM card is lost or stolen, log in to your MyGoMo account in order to block it. Then, order via MyGoMo a replacement SIM card to continue using our service without interruption.
To terminate your contract, please contact us on our contact page.
Your bill can be viewed in the “Subscriptions” section of your MyGoMo account.
You can pay via:
- Direct debit (credit card or Twint)
- eBill
- E-banking
- Credit card or TWINT via MyGoMo
- Post branch with QR-bill
More details on our payment page (How to get & pay your bill).
You can easily manage your payment method in your MyGoMo account.
Go to “My Profile” > "Personal information" > "Manage payment methods" and enter your new payment information.
The changes will take effect from your next billing cycle.
Premium services (like special numbers or paid SMS) may appear as extra charges.
For details, check the "Your bill explained" page.
You will find the short number on your detailed bill. Then:
- To stop a specific service: send STOP [service name] to the short number.
- To stop all services from one provider: send STOP ALL to the short number.
- To block all adult content: send BLOCK ADULT to 5155.
- To block all premium services entirely: send BLOCK ALL to 5155.
Please note that blocking all premium services will prevent you from using your mobile phone for transactions such as vending machine purchases or parking payments.
Type the short number or a keyword into the search box. The name and address of the provider will be displayed.
You can find all the information on our roaming page.
No worries! With GoMo, you benefit from extremely attractive roaming tariffs to stay connected without surprises.
We also recommend using Wi-Fi or Wi-Fi Calling whenever possible.
Plus, you can set limits on internet usage and calls abroad to stay in control of your spending.
Go to MyGoMo, Subscriptions > Configuration > Roaming cost management, and click on "Edit".
You can set up the maximum amount you want to spend while abroad.
With GoMo+ you have 5GB of internet allowance in the Europe zone. Once the 5GB are used up, the Data DayPass will activate automatically. You can deactivate it at any time or buy other roaming packages via the Cost Control cockpit or via MyGoMo.
If you exceed your high-speed data allowance, the speed will be reduced to 128 Kbit/s.
To continue surfing at high-speed, you can purchase additional roaming Data Packs via our Cost Control cockpit or via MyGoMo.
You cannot use youra GoMo subscription for roaming in satellite zones.
If you use internet in a country where you have no included data volume or have already used up your included data volume, the Data DayPass will be automatically activated without any action on your end. You will enjoy unlimited internet access, including 1 GB at high-speed. After 1 GB, the speed is reduced to 128 kbit/s.
The Data DayPass is only charged on the first connection to the foreign mobile network and is valid for 24 hours. You will be notified by SMS with all relevant information about the offer and its follow-up.
Simply make sure you have your roaming data activated and your roaming limit is set to minimum CHF 50.-.
The price of the Data DayPass option in the EUROPE zones is CHF 4.95, CHF 9.95 in the TRAVEL & WORLD zones, and CHF 19.95 in the FAR zone, valid for 24 hours from the first use.
This option is activated by default with GoMo+.
If you do not wish to use the Data DayPass option by default, you can simply deactivate it in MyGoMo or via our Cost Control cockpit.
The Data DayPass option can be deactivated at any time in MyGoMo.
Upon activation, you will receive an SMS with all the information about the Data DayPass and a link with the information on how to deactivate it.
No setup is required; your voicemail works normally while abroad.
If you want to avoid roaming charges, you can temporarily deactivate it.
You can find all the information you need concerning calling and sending SMS abroad on our pricing page.
When you reach the maximum allowed limit, your services not included in the price plan will be blocked until the end of the current month. They will be available again from the 1st of the next month.
You can of course continue to use your unlimited allowance in Switzerland.
You can spend up to CHF 300.- on services not included in your price plan (international calls, roaming, value-added services). If you have reached the limit, the services not included in your price plan will be blocked until the end of the current month. They will be available again from the 1st of the next month.
You can of course continue to use your unlimited allowance in Switzerland.
Our chat is available around the clock: you’ll get instant help from our virtual assistant, and if needed, our support team is personally available from Monday to Friday, 9:00 a.m. to 5:45 p.m. We can assist you in German, French, Italian, and English.