| Paper invoice | CHF 3.95 per invoice | ||||||||||||||||||||||||||
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| Detailed paper invoice with call statement | CHF 5.– per invoice | ||||||||||||||||||||||||||
| Reminder fees | CHF 30.– for the first reminder and up to CHF 75.– for each subsequent reminder. | ||||||||||||||||||||||||||
| Suspension fees | CHF 50.– per GoMo customer account | ||||||||||||||||||||||||||
| Payment fees at Post Office | CHF 4.45 per payment at Post Office counter | ||||||||||||||||||||||||||
| Invalid address / undeliverable postal mail | The address is incorrect or was not updated after a move and, therefore, invoices and reminders cannot be delivered. CHF 9.95 / invoice or reminder undeliverable. | ||||||||||||||||||||||||||
| Copy of a detailed invoice by post | up to 6 invoices: CHF 9.95 / request from 7 invoices: CHF 19.95 / request | ||||||||||||||||||||||||||
| Copy of a detailed invoice by email | up to 6 invoices: CHF 4.95 / request from 7 invoices: CHF 9.95 / request | ||||||||||||||||||||||||||
| Account statement (post or email) | CHF 9.95 / request | ||||||||||||||||||||||||||
| Copy of contract (post or email) | CHF 9.95 / request | ||||||||||||||||||||||||||
| Processing fees - collection agency | Processing fees after the debt has been transferred to the collection agency (at the earliest from the 70th day following the invoice date), depending on the amount of the debt:
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| Immediate payment on the customer account | Fees for immediate posting of the payment on the customer account balance, performed on Go-Mo.ch – GoMo Account. CHF 0.95.– / payment | ||||||||||||||||||||||||||
| Incorrect or missing payment reference | Fix fee for the manual posting of a payment with an incorrect or missing QR reference. 5.– / payment | ||||||||||||||||||||||||||
| Data protection enquiries | Fee for processing data protection enquiries in accordance with Art. 19 of the Data Protection Ordinance. Based on the effort involved up to 300.– |
GoMo+ gives you unlimited high-speed internet, calls & SMS in Switzerland with 5 GB high-speed data in the EUROPE zone included — perfect for everyday life and short travels without surprises. No minimum contract and lifetime price guarantee. Unlimited in CH + 5GB roaming data for your travels.