Billing, usage & Payment2021-10-13T07:54:13+00:00

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Billing, usage & Payment

My bill

Where can I view my bill?2021-09-17T08:04:19+00:00

Your bill can be viewed in your My Bills section of your MyGoMo account, this balance reflects all bills issued to date and unpaid.

How can I pay my bill?2021-09-17T08:06:30+00:00

You can pay either with a credit card, TWINT or a Postfinance card. Per default, you will be charged automatically on the preferred payment method chosen at the registration. You can review anytime your payment status and usage in MyGoMo.

How will I know my latest bill is available?2021-09-17T08:09:31+00:00

You will receive a bill notification via email, if you haven’t received this notification, check the ‘My Bills’ section of your MyGoMo account. If you have any further questions, contact us here

When is my bill due?2021-09-17T08:11:45+00:00

A bill notification email will be sent to you on the 10th of each month when your bill is created. Payment will be made 18 days later using the payment method you used to register your account.

My bill shows calls (calls, SMS or MMS) to one or more unknown roaming numbers. What does this mean?2021-09-17T08:14:31+00:00

When you roam, you are connected to one of the mobile networks in your country of residence.

For billing purposes, operators in some countries sometimes replace certain destination numbers with generic numbers.

Most of the time, these are calls to service numbers, hotlines or value-added service numbers etc. (Orange France, for example, systematically replaces all short numbers with the generic number +333000 on the bill).

It is also possible that the operator may simply not have registered the destination number and, for this reason, indicates a generic number. Sometimes it is possible to find the actual destination number on a search site in the country concerned (e.g. Google.it, .fr, .es, etc.).

In principle, this is therefore not a billing error but a display problem on the invoice.

My usage

How can I deactivate a premium SMS service (value-added service)?2023-01-03T13:22:45+00:00

You can easily manage the premium services of all lines belonging to your MyGoMo account at any moment on https://www.go-mo.ch/mygomo

In the Account details section, click on Blocking of services and tick the premium voice services and/or premium SMS services you wish to deactivate.

Please note: You will then no longer have access to any premium services and will no longer be able to use your mobile phone to pay for services (e.g. Selecta machine, parking tickets etc.).

How can I make sure that my smartphone is not downloading data without me noticing?2021-09-17T08:30:30+00:00

You can:

• Avoid automatic synchronization of your apps:
Android: Settings > Accounts > More > Disable automatic sync.
Apple: Settings > General > Background refresh.

• Limit operational system updates to WiFi :
Android: Settings > Data Usage > More > Background Data Restriction.
Apple: Settings > iTunes and App Stores > deselect “Cellular Data”.

• Restrict application updates to WiFi :
Android: Settings > Data Usage > More > Background Data Restriction.
Apple: Settings > iTunes and App Stores > deselect “Cellular Data”

Voicemail

How can I deactivate my voicemail and then reactivate it?2021-09-17T08:34:49+00:00

You can temporarily deactivate your voicemail – for example, if you are travelling and want to avoid roaming costs – by typing ##002# or ##004# on your smartphone keyboard and then clicking on the call button.

Callers won’t be able to leave you any messages, but you will receive SMS notifications telling you who or what number called you.

To reactivate your voicemail, type **004*086x # on your smartphone keypad and then click on the call button (x is your mobile number). For example, if your number is 078 123 45 67, type **004*0860781234567#).

How do I listen to my voicemail messages?2021-09-17T11:22:17+00:00

In Switzerland :

– From your mobile phone:
Call your own number and follow the instructions.

– From another phone:
1. Call 086 followed by your phone number (e.g. 086 078 000 99 11).
2. During the voice message, press on * and your password will be asked for
3. If you have not set a password or if you have entered the wrong password three times, you will receive a new one by SMS.
4. Then follow the instructions.

From abroad:

1. Dial +4186 followed by your phone number (e.g. +4186 078 000 99 11).
2. During the welcome message, click on * and your password will be requested
3. If you have not set a password or if you have entered the wrong password three times, you will receive a new one by SMS.
4. Then follow the instructions.

I forgot my voicemail password. How do I reset it?2021-09-17T11:26:03+00:00

To access your voicemail box, see “How do I listen to my voicemail messages? ».

1. Type 3 (configuration menu)
2. Type 1 (change password menu)
3. Follow the instructions.

How do I configure my voicemail?2021-09-17T11:28:10+00:00

Your voicemail is already configured by default in your customer profile. You simply need to add a voice message and password by calling your own number and following the instructions.

Do I need to set up my voicemail before going abroad?2021-09-17T11:30:52+00:00

Your voicemail will works normally. See the question «How can I deactivate my voicemail and then reactivate it? ».

Is Visual Voicemail available for my iPhone?2021-12-15T15:07:38+00:00

This service is currently not available.

Unwanted calls

I receive unwanted calls, how do I block them?2021-10-27T14:54:35+00:00

By default, the reception of calls classified as unwanted is blocked.

If you receive this type of call despite the blocking, please inform us on https://www.go-mo.ch/en/contact-us/

You can also reactivate the reception of unwanted calls. To do so, contact us on https://www.go-mo.ch/en/contact-us/

Family guide

Rules for your children2021-09-17T11:42:20+00:00

Here you can find our advice on the use of cell phones by minors.

We encourage parents to advise their children:

  • To protect their mobile phones with a code unknown to anyone else.
  • Not to give their phone number to strangers.
  • To deactivate the Bluetooth and Wi-Fi functions if not used.
  • To use anonymous login names and long complex passwords (at least 8 characters) with a combination of letters, special characters and numbers. They should not share this data with anyone.
  • Not to share any personal information on social networks or blogs.
  • Not to reply to calls or SMS of any kind whenever they come from an unknown sender. They should send a “STOP” SMS to the sender if they wish not to receive this kind of message anymore.
  • Not to open any attachments or files coming from an unknown address.
  • To keep their phone’s IMEI number safely at home, to prevent misuse in case the device is lost or stolen.
The Youth Media Protection sector initiative2021-09-17T13:57:23+00:00

The main telecommunications service providers in Switzerland have imposed measures on themselves in order to contribute to youth media protection.

Download the initiative flyer
Download the initiative report

Protection software2021-09-17T14:07:08+00:00
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